Do FIRST IMPRESSIONS count?

Cut out, illuminated reception sign

Illuminated reception sign on a corporate blue backing with halo illumination and a cut out RECEPTION sign

How many chances do you get to create a first impression

Picture these two scenario’s.

Scenario 1.

You are introduced to a person who is wearing shorts and a t-shirt and looks like a billboard for a tatoo parlor. You cannot see a single square millimeter of uninked skin. The person is introduced as a marketing genius who runs a multi million marketing organization. Before they open their mouth, what is your FIRST IMPRESSION? Is this the same impression you would have if the person looked differently?

Scenario 2.

You are introduced to a person who is dressed in formal business attire. They look well groomed. They stand proud. They are introduced the same way as the person in scenario 1 above.

From your FIRST IMPRESSION which person do you think you are more likely to listen to? Which person would you think is more likely to impress you? Which person will you JUDGE more, no matter how inaccurately or unfairly?

This may seem like a loaded question – because it is. That said, it is also a true ‘experiment’ I was a party to.

An individual who I had great respect for introduced the above two people to a group that I was a member of. They were both introduced as marketing experts. They both gave a five minute talk about FIRST IMPRESSIONS and marketing. They were then taken out the room and the audience were asked to vote on which person made the most sense.

Any guess as to who was seen as the expert? I will tell you. It was the individual dressed in formal business attire.

Once the votes were counted we were re-introduced to both parties again. This time THEY did the introductions. The tatoo’d individual was in fact a marketing expert and business person who ran a multi national business.

The second individual was in fact a homeless person who was ‘coached’ on what to say but had no clue whatsoever on how to market anything – not even themselves, as one has to assume if they could market themselves they would not necessarily have been homeless.

The difficulty changing the perceptions of the group after their FIRST IMPRESSIONS was palpable. People believed that the two individuals were lying the second time around. People has already made up THEIR MINDS and this is what they were going to BELIEVE – REGARDLESS OF THE FACTS.

Why am I mentioning all this when it comes to SIGNAGE? Can there be any relevance?

To me the common ground is glaringly obvious.

If your SIGNAGE is damaged, non-existent, dirty or simply OLD FASHIONED (and you are in a ‘modern’ business), your sign may well be creating an incorrect, inappropriate and misleading FIRST IMPRESSION.

Imagine you are a seller of LEADING EDGE TECHNOLOGY and your sign is old fashioned bulbs on an old, rusted frame (picture a long closed, old style movie house) how could your sign possibly convey the message of modern technology? And once that FIRST IMPRESSIOIN is made, what would it take to ALTER your prospective client’s first impression?

A business that understands FIRST IMPRESSIONS is BOLTGAS INDUSTRIAL MINING SUPPLIES. This well run and managed mining supply business is in the process of creating VERY IMPRESSIVE first impressions. From the moment one enters the premises you get the impression of a well run business. The modern reception area is warm and inviting with the wall signage and blue desk cover with illuminated signage making one feel at home – and this is only the reception area, where the signage and blue tinting on the windows create a feeling of warmth and professionalism.

Reception signage and window tinting by #SignForce can change any old area to an inviting, professional space that is welcoming to all that enter, especially unknowing prospective clients.

For reception signage and window tinting contact #SignForce now on +27 (0)11 440 7525 or +27(0)82 558 6413 or email us on info@signforce.co.za

For further information on SignForce visit our website at http://www.signforce.co.za

SignForce have moved to a new home

SignForce have moved, relocated, transferred…

Exactly 14 years to the day after SignForce moved into our Wynburg, Sandton, premises, we moved to what we expect will be better premises.

Better because, in time, they will help SignForce operate in a more productive, more cost effective manner, which will help us to continue to give you, our wonderful clients, competitively priced signs.

It has take a while to make the move, and has been fairly disruptive, so thank you all for your patience over the past few weeks. We are now settled in so we can once again focus on getting you your quotes, artwork and signs with speed.

Our new premises are a mere 10 (or so) blocks from our old premises, so we are still in the same general area.

Our new address is 51 2nd Street, Kew.

Our existing number 011 444 3331 will continue to work, but will not link to the switchboard which has new numbers.

Our new telephone numbers for the switchboard are:

011 440 7525 and 011 440 7524 as well as 0861 SIGNFORCE or 0861 744 636

Our new fax number is 086 656 3302

If you would like to come visit – and we would love you to, please give us advance notice so we can afford you the level of hospitality we want to, and we know you deserve.

You can find us by clicking here for the link from the facebook map: https://www.facebook.com/SignForceSouthAfrica/page_map

Gambling on relationships in business

Business is about relationships, selling and money! For now I am only going to think about relationships.

Sometimes relationships are a gamble, not unlike a lottery ticket.

Sometimes you buy your ticket, and you simply lose – most often, and a bad investment!

Other times you buy your ticket and get a little (or not so little) payback – possibly an excellent investment – generally very rare.

And then there are the occasions when you purchase the ticket and get informed that your ticket IS a BIG winner. You get so excited. When you go collect your winnings, you are informed that you have to pay 50% of your winnings to tax. The win was LARGE so you justify the diminished reward by thinking that you should not be greedy. Then the cashier asks if you would like your payout in a single payment now or 20 years in the future. You laugh and ask what that means, only to be informed that if you take the payout now you get 50% of the remaining 50% (after tax) or you can wait the 20 years and get the full amount 50% after tax.  It is at times like this that we feel like we are been screwed!

At SignForce we believe that in order to spare your prospects and customers this feeling, it is best that they are informed, BEFORE the event, of the potential pitfalls and costs. I find myself often telling this to my seven year old, advising him that negotiating AFTER the fact means he will ALWAYS be on his back (otherwise known as losing) foot.

In the world of increasingly fast technology, where people seek immediate gratification, the best service we can provide is to make sure we are honest and up-front with clients. They may walk away because they don’t like what they hear, but in the long run, they tend to come back, because they learn (the hard way) that false promises generally cost a lot more than hurt pride – and the seeds for trust – and a great, lasting relationship – have been planted.

If you are willing to hear the truth, SignForce are marketing professionals with experience over multiple medium’s, and we will gladly give you our truth.

If you are in the market for professional looking signs at “FAIR VLAUE”, and would like advice on how best to project your business’s image while making any funds you spend on marketing and signs an investment, please contact the writer at arnold@signforce.co.zaor david@signforce.co.za and use the subject line: ADVICE PLEASE and we will get back to you.

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