Tag Archives: 3D signs

What is a CLIENT or CUSTOMER – and when is a ‘client’ neither a client nor a customer?

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Printed Sandblast Effect Vinyl

Impressive Printed Sandblast Entrance Sign

What is a CLIENT or CUSTOMER – and when is a ‘client’ neither a client nor a customer?

As one walks into a Stew Leonads physical stores (https://www.stewleonards.com/) there is a large rock at the entrance which states the store’s policy. It reads, RULE 1: The CUSTOMER is ALWAYS RIGHT. Rule 2. If the customer is ever wrong read RULE 1.

This is an amazing policy and a great focus on superb customer service, especially for the retail market. (For those of you who have never been to the store it an EXPERIENCE of note).

But is the saying true and valid for businesses that are not retail based? I suppose the truest answer is YES and NO. Yes, as it is a great target for customer service, and NO because since customers are also human, there are times when they too will NOT be right.

As a designer, manufacturer and installer of bespoke, customized signage, SignForce is NOT a retail distributor, and while we strive to follow the policy of Stew Leonards, there are times when we have to question if the policy that seems to work so well for the retail distributor can work equally well for a manufacturer that also falls into the category of service provider of signage.

A simple Google search (http://www.google.com) of the word CUSTOMER says the following:

customer, noun, a person who buys goods or services from a shop or business.

On the other hand Wikipedia (https://en.wikipedia.org/wiki/Customer) defines a customer as:

In sales, commerce and economics, a customer is the recipient of a good, service, product or an idea, obtained from a seller, vendor or supplier via a financial transaction or an exchange for money or some other valuable consideration.

In this writers opinion the Wikipedia is the better definition as it does not limit a customer to an INDIVIDUAL – the vast majority of customers, especially in SignForce’s business of supplying signage of all sorts, are businesses and corporates or institutions, NOT individuals.

What BOTH definition’s imply – or flat out explicitly state – is that a customer enters into a FINANCIAL TRANSACTION – meaning the customer receives something of value to said customer from the supplier who will receive FINANCIAL GAIN (read that as MONEY) for the goods supplied, so when a supposed customer does not pay for the goods, are they still a customer, or rather a liability and an expense?

I cannot speak for the world outside South Africa – but at the time of writing South Africa is a failed state (although many ill informed politicians and their cronies and ilk will argue otherwise) run by a poorly organized mafia (with no respect) known as the anc.

The once disciplined, moral and effective freedom fighters – or terrorists depending on one’s position (remember they are the two sides of the same coin) – did well to displace the apartheid government and have since failed dismally to show any morals or back bone or integrity or will or ability to build a nation – rant over.

The point being made is as a failed and further failing state – South Africa under the anc is doing all it can to follow the economic downfall of Zimbabwe and Venezuela, meaning doing business in South Africa is becoming increasingly difficult and costs of materials in South Africa, even when converted at US$ 1 to R20, are still prohibitive, making it extremely difficult for South African businesses to compete in the international market.

In 2023 many signage products can be acquired from China (no surprise) or America or Europe or the middle east (all big surprise) at lower cost than the can be made in South Africa .

As a South African based business this is scary as it makes a country, even with an atrocious exchange rate less competitive and will most likely only lead to greater job losses and more imports. A recipe for continued economic destruction.

When one is operating in such an environment – dare one say a war zone – this is sadly true as there are currently more violent deaths per day in South Africa (as a result of crime) than there are in most war zones in the world. This writer is not a statistician so please feel free to fact check my comments – one needs to ensure that ALL work time is compensated for, which once again comes back to wolves disguised as customers who are more than happy to prey on businesses that believe that turnover is more important than profit.

Part and parcel of the writers experience of of the signage industry over more than two decades is for people to ask for the world – based on an idea – and then over time refine the ideas until they come to a place where they are happy with what they see – both in vision and in associated cost.

As a signage supplier the typical South African attitude of I can do it myself, better and cheaper, comes at a huge cost in time (and often money). This includes prospects who are not yet customers requesting multiple ‘minor’ changes in design, revision in quote, etc., as even every ‘minor’ change requires a rework that can take hours. As such a quote that may take three to five changes can take longer to produce than the production of the signage, and this is all expected to be done at the signage suppliers cost.

So now assume there have been three changes to a quote and the graphic, and the client then decides that either they do not have the budget or they shop around using your intellectual property (IP) to get ‘competitive quotes’ – (remember they have not paid for your time that you are entitled to charge for) this is a topic of an entire book, not only a blog, and surprise surprise, they can get it CHEAPER.

When this occurs is the CUSTOMER or CLIENT still a customer or client as they are not paying for any of the sign suppliers input – both time and intellectual property (IP) – or are they an expense and liability that needs to be dropped for good – or in the thinking of this writer, charged for time if ever they approach the supplier again with the carrot (or promise) of potential future business?

Another question is at what point does the signage supplier disengage with ‘customers’ with all commitments of the supplier falling away. If a customer is with-holding final payment (we assume no business will be prepared to work without receiving an up front deposit) because some possible ‘snags’ are not being addressed, is it to be assumed that the signage supplier MUST make good and then fight on to get payment or should the client pay in full to fulfil their part of the financial transaction and then hope the supplier will make good?

Why is it that the often smallest cog in the value chain is expected to cover ALL the costs of prospect’s multiple mind changes and revisions, and is expected to not charge for their IP and time?

Sometime people we consider to be customers need to be fired so we can focus on PAYING customers who do not expect suppliers to work for free.

This writer is asking anyone WHO believes they may have answers to the various questions and issues to please contact the writer who will gladly take anyone who can give practical ideas for a cup of coffee in order to generate new ideas on how an industry which is seen so poorly so as to be on a par with second hand car sales, can educate clients sufficiently for them to get a grasp of value that they receive from their professionally made business signage.

SignForce is a full service signage supplier

If you are in the market for signage that will get feet into your business contact SignForce now on info@signforce.co.za or call +27 (0)11 440 7525 or WhatsApp +27 (0)82 558 6413

Find out more about the services SignForce offer by visiting http://www.signforce.co.za

What goes into making a 3D sign

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What goes into making a 3D sign

There are two basic models of 3D sign

FULL 3D

The first, and most common 3D sign, is referred to as a 3D fabricated sign or a pan fabricated sign or a revere pan fabricated sign or pan sign. The 3D sign is a sign that has a face with solid sides to give the sign depth (referred to as a RETURN in the trade). This makes the sign look almost like a BOX. This is great because the 3D elements can accommodate lighting or if there is no lighting it ban make the sign stand out and look powerful.

3D signs can be manufactured using a number of materials, with the most common being metal (Aluminum) or Acrylic.

3D signs have the advantage of being able to be illuminated THROUGH the face – in which case the face must be a material that allows for light to flow through it, as well as being able to be HALO illuminated – where the light will either shine out the sides (returns) or from behind.

The benefits of light coming through the face is that the sign can illuminate in COLOR and when the sign is being viewed at a distance, the illuminated text (sign) is more legible than when the sign is halo illuminated.

PARTIAL 3D

The second type of 3D sign is what we at SignForce refer to as PARTIAL 3D. In the case of partial 3D signs, the 3D element is not created by a return (solid side) but rather by ‘pins’ that hold the face of the sign away from the backing structure. The 3D element can be enhanced using lighting where shadows will add depth and character to the sign.

Partial 3D signs can be illuminated with HALO illumination where the light is BEHIND the sign and the light is reflected off the backing structure.

Disadvantages of halo illumination include the color of the face being lost (not always as it depends of the face color, the depth of the 3D, the color of the lighting and the distance from which the sign is being viewed.

If you or your business are looking for 3D signs SignForce is the partner you want

Contact SignForce now on info@signforce.co.za or call +27 (0)11 440 7525 or WhatsApp +27 (0)82 558 6413

Find out more about SignForce at http://www.signforce.co.za

When EVERYTHING that can go wrong DOES go wrong

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3D illuminated letters

Illuminated 3D signs

When EVERYTHING that can go wrong DOES go wrong

In the signage business, as I am sure with almost every other surviving and thriving business, things tend to go well most of the time (say 95% of the time) BUT when the 5% happens it ‘feels’ like the entire world is collapsing.

When things go wrong, the superstitious will be looking for the 3 things because ‘bad things’ happen in threes. It may not be 3’s, but from our experience when things go wrong, it definitely seems that they go wrong on more than one thing.

I have often heard people say EVERYTHING that could go wrong DID go wrong, but this is seldom true. In reality we don’t know what we don’t know, so the chances are that while a number of things went wrong, there are most certainly other things that did not but could also have gone wrong – things that were not even on the person’s radar.

Now to the point.

There is always a potential for things to go wrong. It doesn’t matter how well you plan, one cannot plan for circumstances beyond one’s control. This made me think of the recent floods in South Africa. The writer read a call for help where foreigners were trapped away from their base, and were running out of time to exit the country. No amount of expert planning could have prevented them from being isolated, as the weather forecast was not expecting the anomaly that occurred.

When things do go wrong, it tends to be HOW the events and the aftermath are handled that are more important and remembered for longer than the actual event. As such it is when one feels that the world is falling apart that it is most important to keep a cool head, analyze the situation and do what one can to make good and move forward.

SignForce has years of experience and we play comfortably in the signage industry, but sometimes things still go wrong. It is then that the guarantee we offer, our reputation, our established network and our years of experience make the small additional fees we may charge seem like a very good investment.

If you are in the market for quality signs at a fair price contact SignForce now on info@signforce.co.za or WhatsApp +27 (0)82 558 6413 or call +27 (0)11 440 7525

Find out more about SignForce by visiting http://www.signforce.co.za

Never too old to learn

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Fire with LED sign

Fire and signs

One is never too old to learn

There is an old saying that we are never too old to learn. This is true in many aspects of life and was clearly demonstrated to the writer this week when called to a site where I was informed the sign had burned.

With no other information than the fact it had burned and the size of the sign I – very incorrectly – assumed the sign was a large banner and had been caught in a grass fire.

When I arrived on site and saw the damage, my first thought was the fir was because the NEON HT cable had made contact with the backing board. However, when I looked up, I saw the sign was not illuminated with neon but was in fact illuminated with LED modules.

This is then FIRST LED illuminated sign this writer has ever seen that has burned, and especially one that self ignited.

Fortunately I was able to call some contacts and had people who had a greater understanding of fire – and burnt signs – than I do, and they were able to pinpoint the flash point where the fire most likely originated.

This is a great lesson and worth spreading that while LED signs are immeasurably safer than neon, they too can burn, especially with the new blended wire that is now available. The best lesson here is that even LED signs need maintenance, and, especially if your LED sign is old, one should have the wiring checked – preferably once a year – to ensure the wiring is not brittle and to prevent any possible fires.

SignForce is available to maintain all signs and are well enough connected that if we do not know, we WILL bring in the experts!

To get your sign checked or maintained contact SignForce now on info@signforce.co.za or WhatsApp +27 (0)82 558 6413 or call +27 (0)11 440 7525

Find you more about SignForce by visiting http://www.signforce.co.za

Will SIGNAGE survive the current AI revolution

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3D sign

White, Illuminated 3D sign

Will SIGNAGE survive the current AI revolution

If you are alive and online – which we can assume you are if you are seeing and reading this post – you MUST have heard of AI (artificial intelligence) and how it is likely to reshape the workplace and employment in the future – both foreseeable and long term.

When asked if Signage will survive the current AI revolution, ChatGPT answered as follows: “Absolutely! While artificial intelligence is revolutionizing many aspects of business and technology, signage serves a different purpose entirely. Signage is a tangible and physical way for businesses to communicate their brand, products, and services to customers. Signs can be seen, touched, and experienced in a way that AI cannot replicate. Additionally, many signs are designed to be aesthetically pleasing, which is not a task that AI has yet mastered. So, rest assured that signage will continue to be a vital part of businesses for many years to come, even in the age of AI. “

This writer tends to agree with ChatGPT, but not necessarily for the same reasons.

While there are AI programs and Apps available that can CREATE wonderful pictures, logo’s and pieces of art, all of which can be incorporated into modern signage, it is the physical creation (or manufacturing) that has yet to be repalced by a machine.

Yes, there are computer based tools such as 3D printers and benders that can help create a 3D sign, but at this time – and for the foreseeable future, it does not look likely that sign makers will be replaced by robots. Good news for sign makers, not necessarily such good news for customers as when items are not made by machines they tend to be more costly.

This is definitely the case when it comes to signage, especially since the vast majority of signs are custom – custom look, custom design, custom feel and custom size – there is very little chance of an affordable robot taking over the physical work that is necessary when making most, especially 3D, signs.

One can ask if signs will be required in the future, especially as the world moves to digital which can do so much and is fast becoming more and more affordable. This writer believes that digital signs will be used more and more to sell – lifestyles, products, services and time – BUT for the foreseeable future BUSINESSES will still be physical – people want to touch and smell and feel – which cannot be created online, and as long as people want to touch they will want to go to physical stores (or physical destinations) which will most likely continue to want signs to make customers, prospective customers and suppliers aware of where you are. People want to SEE your business.

To find out how SignForce can assist your business to make itself visible contact SignForce now on info@signforce.co.za or WhatsApp +27 (0)82 558 6413 or call +27 (0)11 440 7525

http://www.signforce.co.za

Illuminated 3D signs

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3D signage

3D sign, internally illuminated

 

Signage is a simple industry, that is until it IS NOT.

Signage is one of the few industries this writer is aware of that has almost ZERO barriers to entry, with the resulting HIGH level of competition that one would expect from an industry that is established, simple and requires very little specialized knowledge or specialized equipment.

Since signage has been sound for thousands of years – yes literally (but not quite the way it is today) signage seems to be a simple industry to get into. And in reality for the most part signage is a simple industry.

As with any industry – or sport – it is very simple to be a spectator and KNOW what the ‘experts’ or players should be doi9ng, but when one suddenly finds yourself say on center court at Flushing Meadows facing a serve from Ivan Lendl (https://en.wikipedia.org/wiki/Ivan_Lendl) what always seemed like a simple move is suddenly more than overwhelming. I can attest to this from personal experience, as for kicks I was asked to face a serve or two from Mr. Lendl. Needless to say, he had the first tennis ball back in his hand BEFORE my tennis racquet HAD MOVED!!!

As the saying goes, professional’s make complex tasks look simple, mostly because they PRACTICE over and over and over again, so when they get to face an unusual situation – or a sign that looks simple but is in fact highly complex to produce in 3D format – the time practicing allows one to come up with workable solutions.

The YINGLI SOLAR sign at the top of this post is one such sign. Looking at the sign one would never imagine the multitude of ways the sign can be produced to create the desired 3D look and feel the client desired.

SignForce managed to produce the internally illuminated 3D sign after some interesting fabrication were assessed, and got the sign out ON TIME! And ON BUDGET!

When you are in the market looking for signs that have a strict deadline and a set budget, SignForce is the supplier for you.

Contact SignForce now on info@signforce.co.za or +27 (0)11 440 7525 or WhatsApp +27 (0)82 558 6413

Find out more about SignForce by visiting http://www.signforce.co.za

 

ign

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3D Sign

Fabrication Process of 3D sign

In the modern world of instant gratification and digital everything, 3D signs stand out  as they always have.

Traditionally 3D signs were recessed, but with modern materials and new techniques we were and are able to manufacture 3D signs that stand proud.

Then electronic signs come into play. Electronic signs can create the IMPRESSION that they are 3D, however, when viewed form the side, the signs are still FLAT.

One advantage of fabricated 3D signs is that they can be seen from ANY angle – and the 3D is enhanced from the side.

The letter pictured above is an example of a fabricated acrylic sign with opal returns (depth) where the face of the letter will be RED and the sides will be WHITE.

These signs are ALL HAND MADE by skilled artisans.

If you are in the market for 3D signs contact SignForce now on info@signforce.co.za or call SignForce on +27 (0)11 440 7525 or WhatsApp +27 (0)82 558 6413

For more information on SignForce visit the SignForce website at http://www.signforce.co.za

 

Surviving a Black Swan Event

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SignForce 'invisible' sign

Partially Invisible Sign

How does your business survive and thrive a Black Swan Event?

Ever heard of a Black Swan?

Ever seen a black Swan?

Do you understand the concepr of a Black Swan Event?

For more on Bl;ack Swan Theory visit https://en.wikipedia.org/wiki/Black_swan_theory

In short, bl;ack swans do exist, but are more rare than white swans, and their arrival always seems to be a surprise. It is not a planned event.

Covid arriving in 2020 is one such event almost EVERY business in the world has had to deal with. For some it was a death knell, for others a Godsend.

From my research there doesn’t seem to be a common thread that has made one business succeed and another fail during these interesting times, in that some businesses do the same thing yet some have gone up while others have gone down.

Traditionally times like this call for a boost in one’s marketing. The greater one’s visibility in these times, the higher the likelihood of success and thriving. The more markets one can reach, the greater the chances of surviving and thriving. And from SignForce’s experience, the more one can collaborate, the higher the chances of success.

SignForce has always worked with our competitors in order for us all to do better. SignForce’s philosophy is that a cent earned from someone else’s work is a good cent. The theory behind this is that if you are a doctor, you almost always have to be at work to earn a good living. In industry, this is not necessarily the case. One can earn while being remote. This has been emphasized and highlighted in the modern work from home environment where unless one HAS to be face to face with your client’s, one can provide services from a distance.

At SignForce we believe in upliftment. Yes, we strive to be a profitable and sustainable business, so we believe in making sure the TEAM is always taken care of. Sure there are differences in take home pay but before anyone makes a profit the TEAM must be taken care of. SignForce operate on the premise that if you are hungry you will not give of your best, so we provide food. We have to cook it, but the food is there, and all our cooking skills are tested, and hopefully improving.

SignForce also believe in keeping the team happy. Yes, there are disagreements and people are not always happy, but we strive to make sure people are happy as much as possible. This leads to a work environment where people can strive, thrive and improve themselves – both financially and from a skills perspective. We believe in up-skilling, because we are never sure when a crucial cog in our tightly run machine will break down, be removed or stop performing. As such we believe EVERY PERSON should be able to do EVERY JOB.

This is not always easy, and often people resist being trained because it is beyond their comfort level, but we continue with training ALL THE TIME, as an insurance policy in order to maintain sustainability.

If you are looking to thrive in these interesting times, maybe some of the idea’s mentioned above will be of assistance. We hope so, and when you are expanding, allow SignForce to assist you with making your brand VISIBLE.

For an obligation free quote contact SignForce not on +27 (0)11 440 7525 or WhatsApp +27 (0)82 558 6413 or email info@signforce.co.za

What VLAUE does your SIGN and your Signage provider ADD to your BUSINESS?

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Mambo's Chicken Individual Cut Out Sign

Internally Illuminated 3D cut out sign

What VALUE does your sign add to your business?

If your sign is a MAJOR tool in getting feet into your store (it is!) and thus placing you in the position to SELL to your prospects, what is your sign truly WORTH?

I ask this, not rhetorically, but because all too often we see businesses running on the lines of Best Value – choosing the cheapest supplier – which is great when comparing EXACTLY THE SAME PRODUCTS – but is extremely difficult and can be costly when one is comparing one SERVISE business (signage is a service business) to another.

Yes, when you, the sign buyer, are presented with an artist impression and a quote, you believe that what you are seeing from one service provider is the same as what you are seeing from the competitive service provider. Unfortunately this is SELDOM true. This is because of the nature of signage (meant in every positive way), the range of materials available, the nature (you can call it morals) of the signage company and the reality that even if all else was equal, because signage is as much – if not more – of an art than a science, and most signs are made by hand, every sign will most likely be made differently.

All this aside, even if all the sign company’s you assessed were using the same material, charging the same amount and doing the same job, what would or should YOUR chosen sign company be able to offer YOUR BUSINESS that goes beyond the sign you are looking for.

At SignForce (http://www.signforce.co.za) we have decades of experience in MARKETING and SIGNAGE.

At SignForce we believe in supporting OUR CUSTOMERS, which is one of the reasons SignForce regularly posts pictures and comments of signs we have completed. This may not seem like anything special, we assume ALL sign businesses ‘self promote’ and the self promotion entails ‘SHOWCASING’ THEIR WORK. This is true, but how many sign businesses get more than 80,000 views of a single client’s sign.

If one considers that traditional media base their fees on the number of views one’s insert (advert, post) will receive, how does one measure the added value SignForce is offering our client’s?

If you are looking for signs that WORK, that get feet into your premises, that look good and are value for money, together with the added value of being promoted on the SignForce website, contact SignForce now on +27 (0)11 440 7525 or email info@signforce.co.za

You can find out more about SignForce by visiting http://www.signforce.co.za

Solid Metal Signs

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Brass signs

Brass signs

In a world of JUNK, built in obsolescence, instant gratification, cheap materials, no concern for longevity (until it needs to be replaced which is invariably too soon, especially for cheap materials), it is always comforting to know that solid, NATURAL METAL signs – as in BRASS, ALUMINIUM, COPPER and STEEL (including STAINLESS STEEL) are still available.

Whether you are in the market for a plaque or cut out material, natural, long life, SOLID metal signs create a lasting impression  of CLASS, REFINEMENT and TIMELESSNESS.

As with all signage contrast is VERY IMPORTANT which is why the featured BRASS sign on the BLACK background works so well.

A similar effect can be created with copper.

If you are in the market for a sign that will weather with class, contact SignForce now on +27 (0)11 440 7525 or info@signforce.co.za