Power of Emotions
Not too long ago I was approached by a man in a store who was looking for some assistance. We had a brief chat where he mentioned he was a businessman from the DRC and here in South Africa for one more day. He mentioned he was looking for businesses in South Africa to partner with.
We had a good chat. He gave a brief outline of his business and asked if it was something I would be interested in. He said he would get hold of me when he was back in the DRC so I gave him my number.
True to his word he contacted me 2 weeks later and told me more about what e was looking for.
During the discussion’s he mentioned how much money I can make by partnering with him. [This is a standard sales technique, so not much interesting there, but money is very often an emotional trigger].
I am a firm believer in karma and serendipity, and am also have enough gray hair to always question “why me” as well as “what’s in it for me”? I am also a bit of a sceptic, so I also keep asking myself if there is a catch, where is it?
Certain things didn’t make sense to me, but I was not invested and played along in order to find out if there was a catch, where the catch is or would be. The man outlined what he required and the process. He said he would do certain things, and he did them on time and kept me informed.
The short version is a member of the man’s business would be coming to South Africa and he would appreciate it if I could collect the man and take him to his destination, all simple enough, and apart from some time (which I was prepared to invest as I was having fun), very little cost to me that I could see.
When I met the man I was advised he had been on the road for a while so I took him to lunch where we had a pleasant chat. I was then contacted by his ‘buyer’ and told what time we could meet.
Now it is important to add that at this time while I am still wondering why me, is there a catch and if so what is it, I have dealt with a total of five different individuals, with the main person always as close as a call away. They did mention that they would pay for my time and fuel and reimburse me for any expenses as the man needed some work clothing and a few other things which were in my line of business.
Everything seemed to be running smoothly from my outsiders perspective, remember I was simply acting as a driver for a business man needing some assistance. I am a frim believer that if something is too easy, there needs to be a catch, and somewhere there is a problem. Not sure if I am a realist or a sceptic?
We eventually get access to a VERY secure building where the deal is meant to take pace. The building is definitely appropriate for the type of business, yet also not the most secure building I have ever worked in.
I go with the man to his buyer where the product (some mineral) will be tested and purchased with bank transfer’s taking place. I get asked if it is possible for them to transfer the money into my account because there was an issue with the sellers account. This was the first red flag I saw. I asked which bank they bank at and was told it didn’t matter as they would do an instant payment from their bank. They did mention I could take a handlers fee for them using my bank account. This was a bit of an orange flag as I figured if the money is in my account they are more at risk than me.
Then the fun began. The buyer wanted to ‘test’ the quality of the product. Here is where there were only red flags, possible because of my specific set of skills and experience, but the most important thing was the EMOTIONS they were eliciting.
Everything they did was to (a) make me feel comfortable and at ease, (b) entrench the legitimacy of the business and (c) elicit emotions, especially because they were talking about a LOT of money and how much I could have for assisting.
I was observing and making notes (in my head) that (1) they asked the seller the weight and never weighed the minerals. {In my experience when I was the seller of minerals the first thing the buyer did was WEIGH what I had and then give me a copy of the weight so there was no disputing later. I don’t care how many times you deal with a buyer, in the mineral market, where payment is per weight, you weigh the product !!!!
While the ‘specialist’ was ‘testing’ the product (which I found quite amusing as he opened the sealed package (not vacuum packed but sealed with packing tape) he took out a scissors and a magnifying glass and declared the grade to be excellent. At this point the ‘buyer’ handed me a piece of paper with the supposed value of the mineral – it was in excess of R11,000,000. A very large number, definitely large enough for the bank to flag the transaction and certainly large enough to make almost anyone feel some emotion.
The ‘specialist’ declared he had one more test to do and would like us (the seller and me the observer) to accompany him while he placed the mineral sample into his x-ray (I cannot remember the name he used) device to ensure he was correct about the grade.
I suppose this is a good time to mention I am a talker. I love talking! That said, I like to think my mama raised no fool, so I also know when to keep my cake hole SHUT. This was one of those times, as the mineral was placed ‘inside’ the computer – what I witnessed was the specialist placing the sample BEHIND the computer box and turning the computer on.
He explained that the computer would analyze the material and as long as the grade was below 53 on the LED screen on the box, they would be happy to release the payment.
It is important to mention here what I saw was a desk top computer box wrapped in aluminium foil. The box had it’s own LED screen about the size of a small cell phone and a red and green light. The lights flashed and the LED screen flashed numbers until it settled on 52, which is below 53.
We were then asked to go back to the other office so the transfer could take place. The specialist told the buyer that it was all good. The buyer then asked for the certificate of origin, which the seller said he did not have. He said he could get it as it was with t he transport that brought him into the country.
This is where the real FUN began. I asked the seller why he didn’t bring the document with him. He said he ran into a snag at the border as he did not have sufficient funds to pay the import duty, so the driver of the transport paid the import duty and he kept the paper as security in order to ensure he was refunded for his payment and assistance.
The import duty was US$3,500 (about ZAR 63,000). Here is where the con lay.
I was asked to please assist – remember as far as I was concerned I was there as a driver for someone I did not know and the only identification I have of him is his cellphone number. I asked why the driver could not simply bring the document to the office where we were so the payment could be released and he could get his money. I was told it was his boss that would not allow him to come as his boss was UPSET he had helped the seller.
Long story short I let them know this was there issue, so I took the seller and his goods back to where I found him, and I left to carry on with my day, and left them to con someone else.
The reason I am relaying the story is because of the POWER OF EMOTONS. These cons were superb at playing on emotions, asking for assistance, promising to pay, tempting with HUGE sums of money, explaining how this was important for their families, SO MANY EMOTIONAL STORIES.
In sales we are taught that EMOTION SELLS and people justify on logic. This is so true, as when the correct trigger or emotion is activated, even intelligent people will often throw logic out the window, sadly, too often with dire consequences.
My personal red flag for a scam comes from being caught. So when I feel something is too easy, not my issue, too exciting, elicits emotion, too coincidental and any combination of these, I tend to be a LOT more aware than I may usually be.
I was advised that I was still mad to go along as long as I did and meet with t he people alone as they may have been armed, and that is true. I did take a chance and while I did assess the situation each step of the way, it did carry risks, even though there were people who knew where I was.
The whole story is to try explain the emotions. I cannot express how well these people work. They are professionals and their business is to help you part from your hard earned money. They are ruthless and are expert manipulators, using every trick I am aware of from the psychology of selling.
I am fortunate that among my experiences, on the 4th of September 2015 I had what I now refer to as my lifeaversary. With my accident something in me changed. Remember I have mentioned how much a person’s emotions impact your body. In my case, after my accident I cannot get overly excited – that is a positive and a negative. Whether I get too excited because I am beyond happy or I get mad because something has happened, either way my body responds in the same way – I begin to shake uncontrollably. The emotion is not relevant, it is the intensity of the emotion that triggers my body.
I am very aware that many, if noit most people, do not have such a refined warning mechanism, but I also know that most people do have some warning mechanism – whether it is to keep what they are doing a secret or that funny feeling in their gut – that tells them something is amiss.
When your warning system starts talking, PLEASE BE AWARE.
This post has nothing to do with signage – unless one is referring to the signs and signals one’s body is giving off, but is more of a public service to remind people that their emotions are their friends, especially in situations which could have a negative impact on life.
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