REFUNDS
The question of a REFUND was recently brought up
One of the reasons SignForce will only start production after payment (either a 70% deposit or full payment depending on the value of the job) is because people change their minds.
There are the rare times when SignForce is unable to fulfill the mandate of the client, in which case a refund is fair and necessary. This has happened less than five times in 25 years, so extremely rare.
There are however also times when SignForce is asked to make a refund after we have invested time and material into the job, and / or the job is completed or specific materials have been ordered and cut at the time of the requested refund. This is not to say there is anything pointedly WRONG with the sign or signs, just that a refund has been requested.
In the event there is a problem with a sign, it is SignForce’s policy to make good, and only if making good is not possible will any refund be considered.
When a client asks for a refund SignForce will first determine what, if any refund is appropriate, based on client expectations, quality of the sign or how far in the production process the sign is, how much work was involved in getting the sign to the current state – there is often a LOT of work that has to go into getting a sign produced, sometimes even when the client has provided professionally designed artwork, as not all professionally designed artwork is signage ready. Depending on the circumstances, should a refund be appropriate, said refund will only be to the value of any excess funds that are left after covering the cost of any specifically cut materials and labour.
One of the reasons SignForce will only start production AFTER a deposit has been received is because the signage SignForce make is CUSTOM made, so material cut for a client is extremely unlikely – read that as one in a trillion – to be usable for anyone else. The same applies to artwork that is client specific. As such, artwork and production can only begin once there is certainty that the job is going ahead and will be paid (as in the deposit has been received).
At SignForce we have a reputation that has been built over more than a quarter of a century, and we would be insane to throw that away in order to do a client in. That said, if you search hard enough you are sure to find people we have peeved off over the last 25 years.
If you are in the market for signage, SignForce is available to assist.
Contact SignForce now on info@signforce.co.za or call +27 (0)11 440 7525 or WhatsApp + 27 (0)82 558 6413
Find out more about SignForce at http://www.signforce.co.za